MERLIN LEGEND Communications System Release 6.1
Feature Reference
555-661-110
Issue 1
August 1998
Features
Page 618Service Observing
Pools If an extension uses Dial Access to make a call, the call can be observed.
A call placed or answered on a Pool button can be observed.
A Service Observer cannot activate Service Observing while off-hook on
a Pool button.
Privacy Service Observers can observe calls even if the observed extension is
using the Privacy feature.
Queued Call
Console (QCC)
A QCC cannot be a Service Observer or a member of a Service
Observing group. If an extension is on a call with a QCC, the call can be
observed at that extension, but not at the QCC’s extension.
Reminder Service Service Observers can observe Reminder Service calls. If a Service
Observer is setting or cancelling Reminder service, he or she can
observe calls.
Remote Access Service Observers can observe a Remote Access call if it is answered at
an extension on the local system. Remote Access cannot be used to
activate Service Observing.
Ringing Options When a Service Observer is observing an extension and a call comes to
the Service Observer’s extension, he or she hears abbreviated ringing.
The ringing options on an extension or button do not affect Service
Observing.
Saved Number Dial Saved Number Dial calls can be observed.
Signal A Service Observer can manually signal an extension that is being
observed. Likewise, the observed extension can manually signal the
observing extension. The signal is a separate call from the observed call.
Speed Dial If an extension uses Personal or System Speed Dial to place a call, the
call can be observed.
SMDR SMDR reports do not record the activity of the Service Observer
extension for Service Observing calls.
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