MERLIN LEGEND Communications System Release 6.1
Feature Reference
555-661-110
Issue 1
August 1998
Features
Page 647Station Message Detail Recording (SMDR)
Service Observing In Release 6.1 and later systems, SMDR reports do not record the activity
of the Service Observer extension for Service Observing calls.
Speed Dial When Personal Speed Dial or System Speed Dial is used to dial an
outgoing call, the actual digits dialed by the system appear on the report.
However, when a marked System Speed Dial number is used, the
System Speed Dial code prints instead of the digits dialed.
System Access/
Intercom Buttons
When a call is made on a Shared SA button, the SMDR report records the
extension number from which the call was made rather than the principal
extension number. In Release 4.2 and later systems with the Talk Time
option enabled, if an alerting call is answered at an extension with a
button for a member of an Auto Login or Auto Logout calling group, it is
reported following the same rules that apply to other calls that are
answered by non-members.
Transfer The number of the extension that hung up on an incoming outside call is
shown in the STN field of the SMDR report, regardless of the number of
times the call was transferred. For outgoing calls, the number of the
extension that dialed the call is shown on the SMDR report, even if the
call was later transferred to another extension.
UDP Features In Release 6.0 and later systems (Hybrid/PBX mode only), any calls
originating on a tandem trunk appear on the SMDR report, as do any calls
originating on or passing through the local system.
As with Remote Access calls, SMDR reports may report outside calls
using more than one call record. Depending upon how SMDR is
programmed and how calls are routed, you may need to consult several
SMDR records to trace an outside call that is conveyed over network
trunks. Ensure that the system date and time are set accurately on each
system that carries these calls. When reviewing reports, keep in mind any
time zone differences among networked systems.
If a call travels across a tie trunk connecting two systems to reach the
auto login and auto logout calling group, the call is treated as an outside
call, and queue time and talk time are recorded. A call traveling across a
PRI tandem trunk connecting two systems is treated appropriately as an
inside or outside call because its origin is known.
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