MERLIN LEGEND Communications System Release 6.1
Feature Reference
555-661-110
Issue 1
August 1998
Applications
Page I-33Call Management System
I
â– Real-time dynamic reconfiguration, allowing you to modify the call flow
on-line
Mode Differences 63
The system must operate in Hybrid/PBX or Key mode. You cannot connect CMS
equipment to a system operating in Behind Switch mode.
Considerations and Constraints 63
You can connect a maximum of two CMSs to the system.
You must install CMS on a Lucent Technologies-approved DOS PC, which is
dedicated to the application. You must connect the two CMS interface card ports
on the PC to two analog multiline extension jacks on the same module in the
control unit (008 or 408). These jacks must be system operator positions. If two
system operator position jacks are not available on the same module, you must
install another of these modules in the control unit to provide them.
Each CMS can handle calls for up to 28 agents on up to 28 lines, and it can
answer calls on two lines at the same time with the same announcement.
You can designate up to six agent splits for each CMS, with 28 agents per split.
The CMS supervisor’s console is a Direct-Line Console (DLC). CMS agents can
have any MLX telephone or any analog multiline telephone. You must connect
agent telephones to the first 40 extension jacks on the control unit.
Lines/trunks ringing in to CMS can be loop-start, ground-start, T1-emulated
ground-start, BRI, or PRI.
You can use up to four external alerts to alert agents and supervisors when the
number of calls waiting in the queue reaches the programmed threshold.
You can use Lucent Technologies Attendant to direct callers to the appropriate
CMS group by use of a
loopback
or
loop-around
arrangement, where Lucent
Technologies Attendant transfers group calls to a tip/ring (T/R) port on a 012 or
008 OPT module that in turn rings a loop-start line assigned to CMS. Calls
transferred in this way look like new outside calls to CMS. This also applies for
DS1 applications using DNIS to route calls to CMS.
Connect a Music On Hold audio source and coupler to play music for callers
waiting in the queue.
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