MERLIN LEGEND Communications System Release 6.1
Feature Reference
555-661-110
Issue 1
August 1998
Applications
Page I-34Call Management System
I
NOTE:
If such equipment is used to rebroadcast music or other copyrighted
materials, it may be necessary to obtain a copyright license from or pay
license fees to a third party, such as ASCAP or BMI. Or you can purchase
a Magic on Hold system, which does not require such a license, from
Lucent Technologies.
Call Management System does not work with Caller ID on loop-start lines. It does
work with PRI or BRI service.
Feature Interactions 63
System Programming 63
Set basic system operating conditions:
â– Remove CMS lines from all telephones (Key mode only) or from pools
(Hybrid/PBX mode only).
â– Set up three DLC system operator positions, two for CMS PC positions and
one for the CMS supervisor position (if a CMS supervisor telephone is
required).
Set up a CMS fallback plan:
â– Assign the agent telephones to a calling group and assign group coverage
to the calling group.
â– Designate the CMS supervisor console as a group coverage sender.
Set up optional equipment and features, including headsets and paging groups.
Set the Ringing options for lines assigned to CMS ports to No Ring.
Extension Status A CMS supervisor uses the Extension Status feature to control and
monitor when agents are in the available, unavailable, or ACW state. A
CMS agent does not have to be a member of a calling group to be
available or unavailable. The system can be programmed for CMS or for
Hotel/Motel Extension Status, but not for both.
Group Calling CMS agents log in and out by using the same buttons or codes as calling
group members.
System
Renumbering
CMS uses 2-digit extension numbers only.
To Next Page
Loading...
Need help?
General
