386
9
9. Troubleshooting
This chapter provides troubleshooting tips and information for the VPN firewall. After each
problem description, instructions are provided to help you diagnose and solve the problem. For
the common problems listed, go to the section indicated.
• Is the
VPN firewall on?
Go to
Basic Functioning on page
387.
• Did I connect the VPN fi
rewall correctly?
Go to Basic Functioning on page
387.
• I cannot access the VPN firewall’s web management interface.
Go to
Troubleshoot the Web Management Interface on p
age 388.
• A time-out occurs.
Go to
When You Enter a URL or IP Address, a Time-Out Error Occurs on page 389
.
• I cannot access the Internet or the LAN.
Go to
Troubleshoot the ISP Connection on p
age 389.
• I am experiencing problems with the IPv6 connection.
Go to
Troubleshooting the IPv6 Connection on page
391
• I am experiencing problems with the LAN connection.
Go to
Troubleshoot a TCP/IP Network Using a Ping Utility on p
age 395.
• I want to clear the configuration and
start over again.
Go to Restore the Default Configuration and Password on p
age 397.
• The date or time is not correct.
Go to
Address Problems with Date and Time on p
age 398.
• I need more information.
Go to
Access the Knowledge Base and Documentation on p
age 398.
The VPN firewall’s diagnostic tools are described in Diagnostics Utilities on page
379.
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