NETGEAR FVS318G User Manual

Troubleshooting
389
NETGEAR ProSAFE VPN Firewall FVS318G v2
The factory default login name is admin, and the password is password. Make sure that
Caps Lock is off when entering this information.
Note: To be able to configure the VPN firewall, your computer’s IP address
does not need to be on the same subnet as the VPN firewall.
If the VPN firewall does not save changes you made in the web management interface,
check the following:
• W
hen entering configuration settings, be sure to click the Apply
button before moving to
another menu or tab, or your changes are lost.
• Click the Refresh or Reload button in t
he web browser.
The changes occurred, but the web browser might be caching the old configuration.
When You Enter a URL or IP Address, a Time-Out Error
Occurs
A number of things could be causing this situation. Try the following troubleshooting steps:
• Check whether other computers on the LAN work correctly.
I
f they do, ensure that your computer
’s TCP/IP settings are correct. If you use a fixed
(static) IP address, check the subnet mask, default gateway, DNS, and IP addresses on
the Broadband ISP Settings screen. For more information, see Manually Configure an
IPv4 Internet Connection on p
age 31.
• If the computer is configured correctly but still not working, e
nsure that the VPN firewall is
connected and turned on.
Connect to the web management interface and check the VPN firewall’
s settin
gs. If you
cannot connect to the VPN firewall, see Troubleshoot the Web Management Interface on
page 388.
• I
f the VPN firewall is configured correctly, check your Internet connection (for example,
your modem, dish, o
r router) to make sure that it is working correctly.
Troubleshoot the ISP Connection
If your VPN firewall is unable to access the Internet, first determine whether the VPN firewall
is able to obtain a WAN IP address from the ISP. Unless you were assigned a static IP
address, your VPN firewall requests an IP address from the ISP. You can determine whether
the request was successful using the web management interface.
 To check the WAN IP address:
1. Log in to the unit:

NETGEAR FVS318G Specifications

General

Power requirements	12V DC, 1.5A
Firewall throughput	250 Mbit/s
Maximum data transfer rate	1000 Mbit/s
HTTP performance	6000 transactions/sec
Wi-Fi	No
DHCP server	Yes
Number of VLANs	256
VPN tunnels quantity	12
WAN connection	Ethernet (RJ-45)
Connectivity technology	Wired
Ethernet LAN (RJ-45) ports	9
Ethernet DMZ ports quantity	1
Routing protocols	RIP-1, RIP-2
Supported network protocols	TCP/IP, UDP, ICMP, PPPoE
VPN support	IPsec (ESP), IKE, PKI, HTTPS
Security algorithms	128-bit AES, 192-bit AES, 256-bit AES, 3DES, DES, MD5, SHA-1
Internal memory	128 MB
Flash memory	32 MB
Storage media type	Flash
Processor frequency	300 MHz
Storage temperature (T-T)	-20 - 70 °C
Operating temperature (T-T)	0 - 45 °C
Cables included	LAN (RJ-45)

Weight and Dimensions

Weight	590 g
Dimensions (WxDxH)	190 x 125 x 35 mm