Getting Help
Caution - Using a conductive tool, such as a metal paper clip or graphite pencil, can cause a
short that can cause an immediate host power off, and/or circuit damage.
Getting Help
The following sections describe how to get additional help to resolve server-related problems.
■
“Contacting Support” on page 47
■
“Locating the Chassis Serial Number” on page 48
Contacting Support
If the troubleshooting procedures in this chapter fail to solve your problem, use the following
table to collect information that you might need to communicate to support personnel.
System Configuration
Information Needed
Your Information
Service contract number
System model
Operating environment
System serial number
Peripherals attached to the system
Email address and phone number
for you and a secondary contact
Street address where the system is
located
Superuser password
Summary of the problem and
the work being done when the
problem occurred
Other Useful Information
IP address
Server name (system host name)
Network or internet domain name
Proxy server configuration
Troubleshooting and Diagnostics 47
To Next Page
Loading...
Need help?
General
