Auto Service Requests
Related Information
■
“Locating the Chassis Serial Number” on page 48
Locating the Chassis Serial Number
You might need your server serial number when you ask for service on your system. Record
this number for future use. Use one of the following resources or methods to locate your server
serial number.
■
The serial number is located on the Radio-frequency Identification (RFID) label on the
bottom left side of the front panel bezel, below the general status LEDs.
For illustrations of the server front panel, see “Front and Back Panel
Components” on page 16.
■
The serial number is recorded on a label that is attached to the top-front surface of the
system.
■
The serial number is recorded on the yellow Customer Information Sheet (CIS) that is
attached to your server packaging.
■
Using Oracle ILOM:
■
From the command-line interface (CLI), type the command: show /System
■
From the web interface, view the serial number on the System Information screen.
Auto Service Requests
Oracle Auto Service Requests (ASR) is a feature available to customers having Oracle Premier
Support and is provided to those customers at no additional cost. Oracle ASR is the fastest
way to restore system availability if a hardware fault occurs. Oracle ASR software is secure
and customer installable, with the software and documentation downloadable from My Oracle
Support at https://support.oracle.com. When you log in to My Oracle Support, refer to the
"Oracle Auto Service Request" knowledge article document (ID 1185493.1) for instructions on
downloading the Oracle ASR software.
When a hardware fault is detected, Oracle ASR opens a service request with Oracle and
transfers electronic fault telemetry data to help expedite the diagnostic process. Oracle
diagnostic capabilities then analyze the telemetry data for known issues and delivers immediate
corrective actions. For security, the electronic diagnostic data sent to Oracle includes only what
is needed to solve the problem. The software does not use any incoming Internet connections
and does not include any remote access mechanisms.
48 Oracle Server X8-2L Service Manual • January 2021
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