Appendix A
Troubleshooting
146
March, 2009
Final Cut Pro
Obtain the Final Cut Pro version and Pipeline plug-in revision.
Obtain the Mac OS X system profile:
1. Launch the System Profiler, which is located at: /Applications/Utilities/System Profiler
2. Select Save As... from the File menu.
3. Select Rich Text Format (RTF) from the Format popup menu.
4. Save the file to the desktop.
Pipeline Information
Obtain the Pipeline firmware revision. Locate the Main and App Loader revision numbers on the Configure
panel of Pipeline Direct (Using the Configure Panel (page 40)).
Obtain the encoding specifications. Determine which Pipeline codec is being used (DV, DVCPro, IMX30/
40/50, MPEG-2). You can obtain this information in the Live panel (Using the Live Panel (page 49)).
Obtain Network Details
Pipeline IP address – default, static or DHCP.
Document whether the connection is direct or through a switch.
If the connection is through a switch, is the route through more than one?
Are there any managed switches between the Pipeline and the target system?
What is the speed of each leg of the connection: 100Mb or 1000Mb (Gigabit).
Document whether the LAN is used for general data traffic and video traffic or only video traffic.
To display the Counters panel, click counters in the menu:
Counters Panel Details
If a video or audio issue is being reported:
Repeat the encode or playout process while viewing the counters on the Counters panel (see Using the
Counters Panel (page 47) for a description of these parameters).
Capture this panel and save the image for later review.
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