Fault Correction
54 QL-30/60 User Guide
Error Messages and Fault Correction
Table 11: Error Messages and Fault Correction
Error message Cause Remedy
Barcode error Invalid barcode content, e.g.
alphanumeric characters in
a numerical barcode
Correct the barcode content.
Barcode too big The barcode is too big for
the allocated area of the
label
Reduce the size of the
barcode or move it.
Buffer overflow The input buffer memory is
full and the computer is still
transmitting data.
Use data transmission via
protocol (preferably
RTS/CTS).
Cutter blocked Cutter cannot return into its
home position and stays in
an undefined position
Switch off the printer.
Remove material. Switch on
the printer. Restart print job.
Change material
No cutter function Switch the printer off and
then on.
If error recurs call service.
Cutter jammed The cutter is unable to cut
the labels but is able to
return into its home position
Press Cancel
Change material.
Device not conn. Programming addresses a
non-existent device
Either connect this device or
correct the programming.
File not found Requested file is not on the
card
Check the contents of the
card.
Font not found Error with the selected
download font
Cancel current print job,
change font.
Memory overflow Current print job contains
too much information, e.g.
selected font, large graphics
Cancel current print job.
Reduce amount of data to
be printed.
Name exists Duplicate usage of field
name in the direct
programming
Correct programming
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