Fault Correction
QL-30/60 User Guide 57
Problem Solution
Table 12: Problem solution
Problem Cause Remedy
Transfer ribbon creases Transfer ribbon deflection
not adjusted
Adjust the transfer ribbon
deflection. See “Setting the
Feed Path of the Transfer
Ribbon” on page 48.
Head locking system not
adjusted
Adjust the head locking
system. See “Setting the
Head Locking System” on
page 44.
Transfer ribbon too wide Use a transfer ribbon slightly
wider than the width of label.
Print image has smears or
voids
Printhead is dirty Clean the printhead. See
“Cleaning the Printhead” on
page 51.
Temperature too high Decrease temperature via
software.
Unsuitable combination of
labels and transfer ribbon
Use different type of ribbon.
Printer does not stop after
transfer ribbon runs out
Thermal printing is chosen
in the software
Change to thermal transfer
printing.
Printer prints a sequence of
characters instead of the
label format
Printer is in ASCII dump
mode
Cancel the ASCII dump
mode.
Printer transports label
media, but transfer ribbon
does not move
Transfer ribbon incorrectly
inserted.
Check and, if necessary,
correct the transfer ribbon
web and the orientation of
the label side.
Unsuitable combination of
labels and transfer ribbon
Use different type of ribbon.
Printer only prints each
second label
Setting of the size in the
software is too large.
Change the size in the
software.
Vertical white lines in the
print image
Printhead is dirty Clean the printhead. See
“Cleaning the Printhead” on
page 51.
Printhead is defective
(failure of heat elements)
Change the printhead. See
Service Guide.
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