4. Troubleshooting
Service Call Conditions
Summary
There are four levels of service call conditions.
Level Definition Reset Procedure
A
To prevent possible damage, the machine does not
operate until the service representative resets the SC
code.
Activate the SP mode, and turn the
main power switch off and on.
B
Turning the main power stitch off and on resets the SC
code if the error is caused by incorrect sensor detection.
Turn the main power switch off and
on.
C
The machine operates as usual excluding the unit
related to the service call.
Turn the main power switch off and
on.
D
The SC history is updated. The machine operates as
usual.
No SC code is displayed. Only the
SC history is updated.
• If a problem involves circuit boards, see if you can solve the problem by disconnecting and
reconnecting all connectors before deciding to replace a circuit board.
• If a problem involves a motor lock, check the mechanical load before deciding to replace a motor
or sensor.
• If working on a fax-equipped machine, switching power off and on may cause loss of data stored in
the memory.
Engine SC Code Descriptions
No.
Definition
Symptom Possible Cause
101 B
Exposure Lamp Error
The scanner has scanned the white plate,
but cannot detect the white level.
• Defective exposure lamp
• Defective exposure lamp stabilizer
107