PN 9001098
Rev. A
1-1
SATO M-10e TT/DT Printers Service Manual
Overview and Specifications
1.1 Overview
The SATO M-10e Printers Service Manual provides information for installing and maintaining
M-10e Direct Thermal/Thermal Transfer printers. Step-by-step maintenance instructions are
included in this manual with typical problems and solutions. It is recommended that you
become familiar with each section in this manual before installing and maintaining the printer.
The M-10e printer is a wide carriage thermal printer designed specifically to address the need for
large high resolution labels. It can print labels as large as 10.5 inches x 16.5 inches with a
resolution of 305 dpi (dots per inch) at speeds up to 5 inches per second, making it ideal for large
compliance label applications. All printer parameters are user programmable using the front
panel controls and DIP switches. All popular bar codes and 14 human readable fonts, including
vector and two raster fonts, are resident in memory providing literally thousands of type styles
and sizes.
The M10e is available in two versions. The M10eDT is a direct thermal only version and must
use thermally sensitive paper to print. The M10eTT is a thermal transfer model and has
provisions for using a thermal transfer ribbon. It can also print in a direct thermal mode if the
ribbon is not used.
The printer uses the standard SATO Printing Language command codes. The only differences
between it and other SATO printers are the allowable values representing the print positions on
the label. These values are specified in “dots” and will vary depending upon the resolution of
the printer and the amount of memory available for imaging the label. The allowable range is
specified in the SATO “e” Printer Programming Reference. This commonality makes it easy to
convert labels from one SATO printer without having to create an entirely different command
stream. There are some caveats that must be observed though to compensate for the different
resolution print heads. The effects of the different print resolutions are best illustrated by taking
a label designed for a 305 dpi printer and sending the command stream to a 609 dpi printer. The
label printed will be an exact one half scale, including the fonts, bar code dimensions and line
length/widths. The only exceptions are the Postnet bar code and OCR-A and OCR-B fonts that
have only one legal size. The printer resolution is automatically compensated for by the various
printers. Conversely, a label designed for a 609 dpi printer and sent to its 305 dpi cousin will be
twice as large. It probably will be “truncated” if the resulting size is larger that the maximum
allowable for the printer.
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