Chapter 1 General 40058725 BTA Alpha HSM
Version: 12.19.17 Page 9 of 112 GB
Messages which are shown on the display are presented in a box:
Fig.: 1-1 Example for display content
Service Hotline
The technical Service-Hotline is available 24 hours a day from Monday to Friday. In case
of emergencies, a shipment of parts is possible until approx. 6:00 p.m.
Tel : +49 (0)2224 - 7708 - 440
Fax : +49 (0)2224 - 7708 - 21
E-Mail : hotline-ed@bluhmsysteme.com
You will need to have the following information available when you call the hotline in the
event of labeler malfunctions :
Detailed description of the fault
All information from the nameplate of the labeler.
Did the error occur for the first time after the following work step?
o After insertion of new label rolls
o After making changes to the system configuration.
All information about the state of the PLC signals, in case of a failure of the
application cycle
Before contacting our hotline, we kindly ask you to check whether the operating
instructions (Chapter
"Troubleshooting") do not already provide information to remedy the malfunction.
We aim to maintain the highest degree of availability of our hotline for our customers.
Please understand that our hotline may ask you to apply the written information provided
in the operating instructions.
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