Customer support
Acterna ANT-5 Page 115
8. Customer support
8.1 Questions about Acterna products
Any questions regarding the installation, operation, maintenance or repair of any
product in the Acterna product range should be addressed to the nearest Acterna
Sales Office or Technical Assistance Centre. For locality information visit our web site,
www.acterna.com, or contact the nearest Regional Sales Office as listed on the back
of the manual.
8.2 Customer Services
Global Services and Solutions markets a broad portfolio of services including
consultancy and training, enabling customers to aggressively build their competitive
advantage within the markets they serve. Information can be found on our web site
under Services or by contacting the nearest Acterna Sales Office.
8.3 Service procedure
If it is necessary to send the instrument for maintenance or repair, please contact the
nearest Acterna Sales Office or Technical Assistance Centre as above.
To assist our service engineers in responding to your enquiry, the fault which occurred
should be fully described and a note made of the circumstances at the time and any
error messages seen. The version information listed in Section 8.4 should also be
included where possible.
If possible, the original packing should be used for returning the instrument, otherwise
suitable packaging should be used to avoid damage in transit. Insurance against loss
or damage in transit is also recommended.
8.4 Version information and serial numbers
The version information and serial numbers of the instrument and application software
can be obtained as follows:
• The serial number of the instrument, located on its underside.
• The hardware/software version information and electronic identity numbers can be
displayed by pressing the Alt+Menu key, then selecting About from the Help
menu.
• The version information for the SDH Access Tester application can be displayed by
pressing the
i
key from within the application. Press the Enter or Esc keys
to remove the About screen and, if you do not want to remain in the application,
press Alt+Esc to switch to the application launcher.
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