Brother MFC-9330CDW Service Manual

Confidential
2.3 Operation of Each Part ............................................................................................... 2-9
2.4 Block Diagram .......................................................................................................... 2-10
2.5 Components ............................................................................................................. 2-11
3. ERROR INDICATIONS.............................................................................2-12
3.1 Error Codes .............................................................................................................. 2-12
3.2 Error Message .......................................................................................................... 2-24
3.3 Communications Error Code .................................................................................... 2-30
4. TROUBLESHOOTING .............................................................................2-34
4.1 Error Cause and Remedy......................................................................................... 2-34
4.2 Paper Feeding Problems.......................................................................................... 2-82
4.2.1 No paper feeding from paper tray.................................................................... 2-82
4.2.2 No paper feeding from the manual feed slot ................................................... 2-83
4.2.3 Double feeding ................................................................................................ 2-83
4.2.4 Wrinkles on paper............................................................................................ 2-84
4.2.5 Paper inclines diagonally................................................................................. 2-84
4.2.6 Curl of paper .................................................................................................... 2-85
4.2.7 Unable to perform 2-sided printing ..................................................................2-85
4.2.8 Paper jam ........................................................................................................2-86
4.3 Image Defect Troubleshooting.................................................................................. 2-88
4.3.1 Image defect examples ................................................................................... 2-88
4.3.2 Troubleshooting image defect ......................................................................... 2-89
4.4 Software Setting Problems ..................................................................................... 2-103
4.4.1 Cannot print data ........................................................................................... 2-103
4.5 Network Problems .................................................................................................. 2-104
4.5.1 Cannot make a print through network connection ......................................... 2-104
4.6 Troubleshooting of the Control Panel ..................................................................... 2-105
4.6.1 Nothing is displayed on the LCD. ..................................................................2-105
4.6.2 Unable to perform panel operation ................................................................ 2-105
4.6.3 Lamp malfunction .......................................................................................... 2-105
4.6.4 The touch panel does not work ..................................................................... 2-106
4.7 Troubleshooting of the Toner Cartridge and Drum Unit .......................................... 2-107
4.7.1 New toner not detected ................................................................................. 2-107
4.7.2 Cartridge error (Toner cartridge not detected) ............................................... 2-107
4.7.3 Toner low
(Even though a new toner cartridge is set, Toner low warning remains) ....... 2-107
4.7.4 Drum error ..................................................................................................... 2-108
4.7.5 Drum unit replacement
(Even though drum counter is reset, "Replace Drum" warning remains.)...... 2-108

Brother MFC-9330CDW Specifications

Print Specifications

print speed black	up to 23 ppm
print speed color	up to 23 ppm
print resolution	up to 600 x 2400 dpi

Copy Specifications

copy speed black	up to 23 cpm
copy speed color	up to 23 cpm
copy resolution	600 x 600 dpi

Scan Specifications

scan resolution optical	1200 x 2400 dpi
scan resolution interpolated	19200 x 19200 dpi
document glass size	8.5” x 11.7”

Fax Specifications

fax modem speed	33.6k bps
fax page memory	up to 500 pages
speed dial locations	200

Paper Handling

auto document feeder capacity	up to 35 pages
paper size maximum	up to 8.5” x 14” (legal)
standard paper capacity	250 sheets

Power and Energy

deep sleep mode power consumption	<2W
automatic duplex printing	Yes
energy star qualified	Yes