Scale Error Reporting
Product Reference Guide
67
Scale Error Reporting
Scale diagnostics uses the optional Remote Scale Display and the Zero Status
lamp to communicate specific scale failures.
The following chart shows the Remote Display messages, the Scale Status lamp
indication, the problem that the scale is experiencing and what action should
be taken. When troubleshooting, always remember to check all cable connec
-
tions first before proceeding with other problem isolation steps.
This does not apply to Adaptive Scale models.
Remote
Display
Scale Status
LED
Problem
Description
Action Required
E _1
Flash, pause, 1
blink, long pause,
repeat sequence.
Too much motion at
power-up.
Check for stable installation. Change scale
motion filter using the labels found in the
Programming on page 93 section;
restart. If the problem persists, the scale
may require calibration.
E__2
Flash, pause, 2
blinks, long pause,
repeat sequence.
Calibration lost.
Call technical support personnel. Re-cali-
brate; restart; recertify (if required).
E__3
Flash, pause, 3
blinks, long pause,
repeat sequence.
Scale communication
lost. Internal scanner/
scale problem.
Call technical support personnel; report
error.
E__4
Flash, pause, 4
blinks, long pause,
repeat sequence.
Scale module failure.
Call technical support personnel; report
error.
E__5
Flash, pause, 5
blinks, long pause,
repeat sequence.
Internal software fault.
Call technical support personnel; report
error.
Other Scale Reporting
- 0 -
Off
Cannot zero at power-
up or weight remains on
scale for more than 4
minutes or weight has
not returned to zero
between POS weight
requests
a
.
- Check debris chutes.
- Verify that the weigh platter moves
freely.
- Remove item(s) from scale
- Press Scale Zero Button
- for more information.
- If the scale still fails to zero, recalibrate
the scale.
a. This is a configurable feature.
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Weight and Dimensions
