Troubleshooting
138 Operating Instructions 867 - 04.0 - 03/2018
10.2 Messages of the software
Please contact customer service if an error occurs that is not
described here ( p. 137). Do not attempt to correct the error
yourself.
10.2.1 Information messages
Code Possible cause Remedial action
1203 Position not reached (during
thread cutting, reversal, etc.)
• Check the controller settings
and change them if
required; make mechanical
changes to the machine
(e.g. thread cutter, setting
for belt tension, etc.)
• Check position (thread lever
at top dead center)
2020 DACextension box not
responding
• Check connection cables
• Check LEDs of
DACextension box
• Software update
2021 Sewing motor encoder plug
(Sub-D, 9-pin) not connected
to DACextension box
• Connect encoder cable to
DACextension box using the
correct connection
2120 DA stepper card 1 not
responding
• Check connection cables
• Check LEDs of
DACextension box
• Software update
2121 DA stepper card 1 encoder
plug (Sub-D, 9-pin) not
connected
• Connect encoder cable to
the control, use correct
connection
2122 DA stepper card 1 flywheel
position not found
• Check connection cables
• Check stepper motor 1 for
stiff movement
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