Gathering information for reporting problems to Honeywell
Notes:
250 Experion C300 Controller User's Guide R301.1
Honeywell 11/06
• Are the server nodes turned on and properly connected to the network on which the
C300 Controller resides?
• Are the CDA and system services running on the designated nodes?
NOTE 3: Perform the following quick checks:
• Is the timeserver node powered and running?
• Is the time service running on the node on which it is installed?
• Is the “SNTP Server IP Address” properly configured?
Check the value configured in Control Builder => System Preferences => FTE
Compare this to the value found on the C300 Controller FB Form Æ System Time Tab
when opened from the Monitor Tab in Control Builder or the System Time Tab of the
C300 Controller FB Detail Display.
NOTE 4: Perform the following quick checks:
• Is the Experion node running CDA Server powered and running?
• Is the CDA service running on the node on which it is installed
Gathering information for reporting problems to Honeywell
When a controller failure occurs, you should gather information about the controller and
the conditions unders which it failed. This information will be beneficial to Honeywell
Solution Support Center (SSC) to help in diagnosing and correcting the fault and/or
replacing the controller hardware.
Use this list to obtain information from the controller and the system so that when you
contact Honeywell SSC a complete description of the problem can be made.
• Use the CTools utility to retrieve internal controller state information to aid technical
personnel in diagnosing the failure. See Using Ctools to capture diagnostic data
for
the steps to retireve problem report data for a failed controller.
• Note the four-digit fail code shown on the controller’s faceplate display.
• Remove and replace the failed controller. See C300 Controller module and IOTA
replacement for details.
• Install the failed controller in a safe off-process location and start it up.
Obtain the following:
• Hardware revsion number of the controller
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