R301.1 Experion C300 Controller User's Guide 217
11/06 Honeywell
C300 Controller Troubleshooting
Overview
This section provides guidance and background information about the causes and
remedies for failures which may occur in the C300 Controller. The following topics are
presented here. Click on a topic to view it.
Topic
What to do when faults occur
Checking Control Builder error code reference
Checking faceplate display and LEDs
Using CTools utility to capture diagnostic data
Checking error log
Fixing common problems
C300 Controller Soft Failures
IOLINK Block Soft Failures
Additional status and fault messages
Background diagnostics
Fault classifications
Communication and system time startup fault scenarios
Gathering information for reporting problems to Honeywell
Getting further assistance
What to do when faults occur
If a C300 Controller fails, it will not fail into a state that should cause unsafe process
conditions. When a fault occurs, you should try and gather as much information as
possible related to the event, such as: the status of the controller, the conditions or
sequence of events that occurred before the fault. See Gathering Information for
reporting problems to Honeywell for a list of information. This information can be
gathered from various sources in the system. See Initial checks
for guidance in obtaining
information from displays, diagnostic tools and log files within the Experion system.
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