ASC/ASCQ
Additional Sense Code/Additional Sense Code Qualifiers. Information about ASC/ASCQ is listed
in “Library sense data” on page 208
Description
Description of the error
detail Link to more details about the error
Downloading logs
Tape library logs and drive logs may be used by support personnel to help troubleshoot problems.
Select Service Library > Download Logs to download the library log or to download the tape drive
memory dump.
To download the library logs:
1. Click Download in the Download Library Log box to download the library logs and save to a file.
2. After confirming, the library goes offline and the download begins.
3. Click Save File in the dialog box and save the file.
To download the drive logs:
1. Click Download in the Download Drive Log box, to download the drive logs and save to a file.
2. After confirming, the library goes offline and the download begins.
3. Click Save File in the dialog box and save the file.
The resulting zip file contains the Force Memory Dump Data (ForceDriveLog.dmp) and the Normal
Memory Dump Data (NormalDriveLog.dmp).
Resetting the library and drives
Select Service Library > Reset Library/Drive to reset the library or the tape drive.
Select the Target device and click Execute Reset. Click OK to confirm. The library and tape drive status
is displayed. The Device Status may display Failed until the device is back online. The Device Status
displays a green checkmark when the device is reset. The reset operation is fully completed when the
drive or tape library is taken online.
Figure 109. Download Logs screen
Figure 110. Reset library and drive screen
Operations 103
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