11. The cartridge does not eject automatically at the end of a mid-tape recovery. Instead, the tape is
reloaded into the drive and might result in the loss of data.
12. INTERNAL COMPONENTS OF THE DRIVE ARE DELICATE AND CAN EASILY BE DAMAGED.
EXERCISE EXTREME CAUTION WHEN MANUALLY REMOVING A CARTRIDGE THAT WILL
NOT EJECT AFTER PRESSING THE UNLOAD BUTTON.
Before you begin
1. Attempt to remove the cartridge with the device power ON and with library manager, a host
application, or the unload button. Press and hold the unload button for 12 seconds. This procedure
causes the drive to eject the cartridge when it completes the mid-tape recovery.
2. Ensure that the operator issued the appropriate application commands to complete the rewind and
unload of the cartridge. This procedure is to ensure that the stuck cartridge is not because of a hang
condition in the application.
3. Attempt to remove the cartridge by power cycling the drive. Look for the drive to attempt a mid-tape
recovery.
Note: It can take up to one hour for the cartridge to rewind and unload.
4. If the cartridge unloads, inform the operator that the cartridge is unloaded. If the cartridge does not
unload, repeat steps 2 and 3 before you continue with this procedure.
Recommended tools
v #1 Phillips screwdriver
v ESD Kit
v Flashlight (optional)
v #1 Flathead screwdriver (optional)
Beginning procedure
1. Remove the drive. See “Removing the tape drive from the library” on page 175.
2. Place the drive on a non-slip, sturdy work surface.
3. Ground yourself to the drive by with the ESD Kit.
4. Remove the cover of the drive by completing the following steps:
a. To remove the drive bezel, pull the right side of the bezel from the front of the drive, then pull the
left side of the bezel out of the frame of the drive.
b. To remove the cover of the internal drive, remove the 4 cover-mounting screws (▌1▐ in (Figure 172
on page 178). Two screws are on each side of the drive. Remove the cover by lifting it up.
Appendix A. Information for trained IBM service personnel 177
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