IBM TS2900 User Manual

Problem Area If... Then...
Encryption Connection problem with the
Encryption Key Manager
(EKM)...
If you are using library-managed encryption, complete the
Key Path Diagnostic. If the test fails, a problem might
exist with the IP address, the Ethernet cable, or the EKM
server.
1. Check the Ethernet connection between the library
and the EKM server.
2. Check the TCP/IP configuration of the library and the
server.
3. Check that the EKM is correctly installed and
configured, and that the EKM application is properly
started (refer to your EKM documentation).
4. Ensure that the tape drive is registered in the EKM
(refer to your EKM documentation).
5. Ensure that a default key label is defined in the EKM
(refer to your EKM documentation).
If you are using application-managed encryption or
system-managed encryption, check your key proxy
server's documentation for a similar test.
Lost Encryption Feature license
key...
1. Visit https://www.ibm.com/storage/dsfa/.
2. Enter your machine type, serial number, and
worldwide node name to display your encryption
license key.
Error Codes or
TapeAlert Flags
The library issued an error code...
1. Make note of the error code.
2. Power cycle the library.
a. If the error recurs, see Appendix B, “Error codes,”
on page 187.
b. If the error does not recur, resume normal library
operations.
An error message was received
by way of email notification (if
enabled)...
A TapeAlert flag was received...
1. Make note of the TapeAlert flag.
2. Power cycle the library.
a. If the TapeAlert recurs, see Appendix C,
“TapeAlert flags,” on page 201.
b. If the TapeAlert does not recur, resume normal
library operations.
The error code represents an
unrecoverable error...
See “Contacting IBM technical support” on page 139.
You get repeated errors...
1. Reset the library.
2. If the library is still reporting errors, power cycle the
library. If no errors are reported, resume normal
library operations.
3. If the library still fails, reset factory defaults. If no
errors are reported, resume normal library operations.
4. If the problem persists, see “Contacting IBM technical
support” on page 139.
You are experiencing a problem
with your library and no error
code was created...
1. Run Library Verify to identify and resolve the
problem. See “Running library verify diagnostic
procedures” on page 73.
2. If the problem persists, see “Contacting IBM technical
support” on page 139.
132 IBM TS2900 Tape Autoloader: Setup, Operator, and Service Guide Machine Type 3572

IBM TS2900 Specifications

General

Brand	IBM
Model	TS2900
Category	Storage
Language	English