Keysight N9010A EXA Service Guide 341
CPU/Disk Drive Troubleshooting
Disk Drive Recovery Process
Using the Instrument Recovery System
1. Make sure the instrument is turned off.
2. Turn on the instrument.
3. After the “Agilent Technologies” or "Keysight Technologies" screen is
displayed the following screen contents will be displayed for 5 seconds.
4. Press the down arrow key to move the highlight to “Agilent Recovery
System” or “Instrument Image Recovery System”, press the Enter key.
5. When the Recovery System has booted, follow the on-screen instructions
to recover the image of the C drive.
6. After exiting the Recovery System, the instrument will reboot a few times.
7. Update the X-Series software to the latest version by downloading it from
the following URL:
www.keysight.com/find/xseries_software
Replacing the instrument disk drive
If the above two procedures did not resolve the booting issue. The disk drive
should be replaced. Please refer to the “Disk Drive” replacement section on
page 542.
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