2-2 Service Manual
5041-030
Initial check
Before you start troubleshooting, check the following:
Installation environment
•
The power supply line voltage is plus or minus 10% of the rated line voltage.
• The machine is securely installed on a level surface in a well-ventilated place.
• The room temperature is between 10 and 32°C (50 and 90°F) and the relative humidity between 20 and
80%.
• Avoid sites generating ammonia gas, high temperature, high humidity (near water faucets, kettles,
humidifiers), cold spaces, near open flames, and dusty areas.
• Avoid sites exposed to direct sunlight.
Print paper checks
•
Use the recommended paper for this printer.
• Paper dampness. Make a trial print with paper from a newly opened package, and check the result.
To determine the corrective action necessary to repair a printer, look for the following information:
• Does the POR stop? Check the [POR (Power On Reset) sequence]
• Do you have a symptom, rather than an error message?
– [add symptom tables list]
• If you have an error message or user message, check the following:
– [Error tables]
– [2xx Paper Jams]
– [User attendance messages]
– [Service checks] for individual error messages
• Additional information can be found at the following locations:
– [Sub error code table]
– [Understanding the printer operator panel]
– [Service checks]
Note: There may be printer error messages that are not contained in this service manual. Call your next level
support for assistance.
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