2-52 Service Manual
5041-030
User attendance messages (0–99)
Error code Action
30 Toner cartridge
missing
• Reseat the specified print cartridge.
• Use different cartridge.
• Check contacts on the photodeveloper.
• Check the ribbon cable connecting the printhead and printhead controller board.
• If the problem still exists, replace the printhead controller board. See “Printhead
controller board removal” on page 4-28.
31 Defective or Missing
<color> Cartridge
• Reseat the specified print cartridge.
• Inspect the print cartridge contacts for damage/contamination. Replace the print cartridge
if defective.
• Inspect the ribbon cable connection on the printhead controller board. Properly connect
the cable if not connected properly. Replace the cable if damaged.
• Replace the indicated cartridge.
• If the problem still exists, replace the printhead controller board. See “Printhead
controller board removal” on page 4-28.
32 Unsupported
Cartridge
• Check to see if the toner cartridge is a supported cartridge.
Note: Once the cartridge shipped with the printer is exhausted, it must be replaced by a
supply cartridge (refer to the User’s Guide for part numbers.)
If the specified toner cartridge is a supported cartridge, reseat the cartridge.
• Inspect the toner cartridge contacts for damage or contamination. Replace the toner
cartridge if defective.
• Inspect CN17,18 cable connections on the printhead controller. Properly connect the
cable if not connected properly. Replace the toner sensors if damaged.
• If the problem still exists, replace the system board. See “RIP board removal” on
page 4-46.
34 Short Paper • Select Continue to clear the message and continue printing.
Note: The printer does not automatically reprint the page that prompted the message.
• Check the tray length and width guides to ensure the media is properly fitted.
• Make sure the print job is requesting the correct size of media.
• Adjust the Paper Size setting for the media size being used.
• If the MP Feeder Size is set to Universal, make sure the media is large enough for the
formatted data.
• If the problem still exists, replace the RIP board. See “RIP board removal” on
page 4-46.
35 Insufficient memory
to support Resource
Save feature
• Select Continue to disable Resource Save and continue printing.
• To enable Resource Save after receiving this message:
- Make sure the link buffers are set to Auto, then exit the menus to activate the link
buffer changes.
- When Ready is displayed, enable Resource Save.
• Install additional memory.
• If this does not fix the problem, replace the RIP board. See “RIP board removal” on
page 4-46.
37 Insufficient memory
to collate job
• Select Continue to print the portion of the job already stored and begin collating the rest
of the job.
• Cancel the current job.
• If this does not fix the problem, replace the RIP board. See “RIP board removal” on
page 4-46.
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