Diagnostic information 2-61
5041-030
USB port service check
1. Perform a print test to make sure the printer prints correctly. Verify that the indicator light is on, then print
the menu settings by Menu Settings Page from the Reports Menu in the menus.
2. Be sure the printer USB cable is designed for bidirectional printing.
3. Be sure the user’s application is set up correctly.
4. If the internal print test page prints correctly, the user’s application/printer driver is set up correctly, and the
USB cable is installed, but the printer still fails to print on command from the host computer, then replace
the controller board.
5. Check the USB cable for continuity.
12
Is the device physically connected (ethernet
cable) to the network?
Go to step 13. Go to step 15.
13
Try using a different ethernet cable.
Did this remedy the situation?
Problem resolved Go to step 14.
14
Have the network administrator check the
network drop for activity.
Is the drop functioning properly?
Replace the controller
board.
Contact the network
administrator.
15
Is the printer on the same wireless network as
the other devices?
Go to step 17. Go to step 16.
16
Assign the correct wireless network to the
printer.
Did this fix the problem?
Problem resolved Go to step 17.
17
Are the other devices on the wireless network
communicating properly?
Go to step 18. Contact the network
administrator.
18
Verify that the ISP wireless card cable and any
other ISP cables are properly seated in their
connectors.
Are the cables connected correctly?
Go to step 20. Go to step 19.
19
Properly reseat the ISP cables.
Did this fix the problem?
Problem resolved. Go to step 20.
20
Perform the option card service check. See
“USB port service check” on page 2-61.
Was there another faulty ISP option?
Replace the faulty ISP
option.
Go to step 21.
21
Replace the ISP wireless card?
Did this fix the problem?
Problem resolved. Replace the RIP board.
Step Questions / actions Yes No
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