2-64 Service Manual
5041-030
Imaging unit (photo developer) missing service check
Option card service check
Serial port
Run the “Serial Wrap Test” on page 3-18.
Note: The Serial Wrap Test is designed to check the serial port hardware by using a wrap plug, P/N
1329048, and invoking the Serial Post Diagnostic Test. The test helps isolate the printer from the serial
cable and host computer. The test provides failure information on the display for approximately three
seconds. If the test indicates a problem, replace the option card. If the problem continues, replace the RIP
board.
Step Action and questions Yes No
1 Are the imaging units properly seated? Go to step 3. Go to step 2.
2
Reseat the imaging units, and properly close the
photodeveloper lock. Did this fix the issue?
Problem solved. Go to step 3.
3
Check the contacts on the rear of the photodeveloper
for dirt or toner. Are the contacts clean?
Go to step 5. Go to step 4.
4
Clean the contacts on the photodeveloper. Did this fix
the issue?
Problem solved. Go to step 5.
5
Inspect the subframe contacts for damage and dirt. Are
they dirty or damaged?
Go to step 6. Go to step 7.
6
Replace the subframe. Did this fix the issue? Problem solved Go to step 7.
7
Replace the HVPS. Did this fix the problem? Problem solved. Go to step 8.
8
Replace the printhead controller board. Did this fix the
problem?
Problem solved. Contact your
second level
support.
Step Action and questions Yes No
1 Remove all the cards, and POR the machine. Does the
printer work normally?
Go to step 3. Go to step2.
2
Replace the RIP. Does the printer work normally? Go to step 3. Contact your
second level
support.
3
Replace the cards, and POR the machine until the
error is replicated. Did the error replicate itself?
Go to step 4. Problem solved
4
Check the ISP connector cable, connected to the failed
card for continuity. Is there continuity?
Go to step 6. Go to step 5.
5
Replace the connector cable. Did this fix the problem? Problem solved Go to step 6.
6
Replace the ISP card that triggered the error when it
was added. Did this fix the issue?
Problem solved Go to step 7.
7
Replace the RIP. Did this fix the issue? Problem solved Contact your
second level
support.
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