Lexmark C925 - Page 77

Diagnostic information 2-45
5041-030
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Step Action and questions Yes No
1 Are the cables connecting CN24 on the engine board,
CN5 on the printhead controller, and CN03 in the
LVPS properly connected?
Go to step 3. Go to step 2.
2
Re connect the cables. Did this fix the problem? Problem resolved Go to step 3.
3
Check the cables for continuity. Is there continuity? Go to step 5. Go to step 4.
4
Replace the cables. Did this fix the issue? Problem resolved Go to step 5.
5
Check pins 1,3, and 7 on CN03 on the LVPS for +5V,
and pins 5, and 9 for +24V. Are the voltages correct?
Go to step 7 Go to step 6.
6
Replace the LVPS. Did this fix the problem? Problem resolved Go to step 7
7
Replace the engine board. Does this fix the issue? Problem resolved Go to step 8.
8
Replace the printhead controller board. Did this fix the
issue?
Problem resolved Contact your
second level of
support.