Diagnostic information 2-51
4024-XXX
287.05 Sensor (upper media exit) static jam A
5 Check the drive motor (buffer/transport) for rotation.
Check the above motor by opening the finisher front
door assembly and then closing it.
Does the drive motor (buffer/transport) rotate properly?
Go to step 7. Go to step 6.
6 Check the drive motor (buffer/transport) connection.
Is the above motor connected properly?
Replace drive
motor (buffer/
transport). Go to
“Drive motor
(buffer/
transport) and
belt (buffer/
transport)
removal” on
page 4-115.
Replace the
connection.
7 Check the drive motor (exit) for correct operation.
Check the above motor by opening the finisher front
door assembly and then closing it.
Does the motor (exit) rotate normally?
Go to step 9. Go to step 8.
8 Check the drive motor (exit) connection.
Is the above motor connected properly?
Replace the drive
motor (exit). Go
to “Drive motor
(exit) assembly
and belt (exit)
removal” on
page 4-113.
Replace the
connection.
9 Perform a test print.
Does the error still occur?
Replace the
finisher controller
card assembly.
Go to “Finisher
controller card
assembly
removal” on
page 4-118.
Problem solved.
Step Check Yes No
1 Check the sensor (upper media exit) for correct
operation.
Perform the sensor (upper media exit) test.
1. Enter Diagnostics mode.
2. Select FINISHER TESTS.
3. Select Sensor Tests.
4. Select Media Path1.
5. Select Upper media exit.
Does the display on the operator panel change every
time the actuator of the sensor (upper media exit) is
operated?
Go to step 3. Go to step 2.
Step Check Yes No
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