Diagnostic information 2-63
4024-XXX
980.02 Finisher communication failure
981.00 Stacker bin failure
Step Check Yes No
1 Check the printer and finisher installation.
Is the finisher installed to the printer correctly?
Go to step 2. Remove the
finisher. Go to
“Finisher
removal” on
page 4-4.
2 Turn the power on and off.
Does the error still occur when the power is on?
Go to step 3. Problem solved.
3 Check the finisher controller card assembly
connection.
Are the connections of the finisher controller card
assembly correctly connected?
Replace the
finisher controller
card assembly.
Go to “Finisher
controller card
assembly
removal” on
page 4-118.
Go to step 4.
Replace the
connection.
4 Perform a test print.
Does the problem remain.
Replace the
printer engine
card assembly.
Refer to the
Printer Service
Manual.
Problem solved.
Step Check Yes No
1 Check the vertical transport mechanism of the stacker
bin for obstacles and deformation.
Are the any obstacles in the vertical transport
mechanism of the stacker bin?
Remove
obstacles.
Go to step 2.
2 Is there any deformation in the vertical transport
mechanism of the stacker bin?
Replace
deformed part.
Go to step 3
3 Check the sensor (stacker bin level 1) for correct
operation.
Perform the sensor (stacker bin level 1) test.
1. Enter Diagnostics mode.
2. Select FINISHER TESTS.
3. Select Sensor Tests.
4. Select Bin Level.
5. Select Stacker bin level1.
Does the display on the operator panel change every
time the sensing area of the sensor (stacker bin level 1)
is blocked by a multi page document or your finger?
Go to step 5. Go to step 4.
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