Diagnostic information 2-81
7541-03x
16 Disable Block No Name Fax user setting.
Did this fix the issue?
Problem resolved. Go to step 17.
17 Go to the Administrator menu. Enter the Fax
settings - Analog Fax Settings submenu.
Verify the remote device number is not in
the Banned Fax List user setting.
Is the remote device number in the banned
fax list?
Go to step 18. Go to step 19.
18 Remove the remote number from the
banned fax list.
Did this fix the problem?
Problem resolved. Go to step 19.
19 Adjust the “Receive Threshold” setting in the
SE menu. press **411 to enter the SE
menu, enter Modem settings, and select
“Receive Threshold”.
Test by adjusting the received signal level
by decreasing/increasing the”Receive
Threshold” setting in steps of 2db. For
example, if default value is -43 db, changing
it to -45db will decrease the received signal
level by 2db, and changing it to -41db will
increase the received signal level by 2db.
Recommended adjustment range is
between -33db and -48db (in 2db steps).
Did this fix the problem?
Problem resolved Go to step 20.
20 Press **411 to enter the SE Menu. Select
“Print Logs”.
Print the T30 transmission/ job log. Check
the error code being reported. See
“Fax
T30 log error codes” on page 2-41.
Perform the suggested resolution for the
error.
Did this fix the problem?
Problem resolved. Contact your second-
level of support. See
“Escalating a fax
issue to second-level
support” on
page 2-82.
Step Questions / actions Yes No
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