Diagnostic information 2-1
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2. Diagnostic information
Start
The diagnostic information in this chapter leads you to the failing part. Before you replace an entire assembly,
determine if just the defective part is available in the parts catalog. Use the error code tables, symptom table,
service checks, and the diagnostic aids chapter to determine the symptom and repair the failure. The removal
procedures in the Repair information chapter may help you identify parts. After you complete the repair, perform
the appropriate tests to verify the repair.
The table below lists the errors and symptoms you might encounter. Use the links in the table to locate the error
message or symptom, and take the indicated action
Error code or
symptom
Location
Print quality issues Go to “Print quality issues” on page 2-4
Scanner image issues Go to “ADF & scanner print quality” on
page 2-11.
Paper jams (200.xx) Go to “Paper jams” on page 2-17
Error codes Go to “Error codes” on page 2-38
Attendance messages Go to “User attendance messages” on
page 2-66
Other symptoms Go to “Other symptoms” on page 2-75
CAUTION
Unplug power cord from the electrical outlet before you connect or disconnect any cable or
electronic board or assembly for personal safety and to prevent damage to the printer.
Disconnect any connections between the printer and PCs/peripherals.
CAUTION
If the printer is kept on, never touch the conductive parts while it is not specifically required.
Do not touch the LVPS cards and the engine board unless they are properly discharged. Never
touch the live parts.