2-94 Service Manual
7541-03x
Unable to print from USB thumb drive service check
Waste toner bottle missing service check
Step Action and questions Yes No
1 Try a different thumb drive. Does that drive work? Problem solved Go to step 2.
2
Verify that the USB cable is properly connected to the
UICC card and RIP board. Is it connected?
Go to step 4. Go to step 3.
3
Re-connect the cable. Did this fix the issue. Problem solved. Go to step 4.
4
Check the USB connector for damage. Is there
damage?
Go to step 5. Go to step 6.
5
Replace the cable. Did this fix the problem. Problem solved Go to step 6.
6
Replace the UICC.Did this fix the issue. Problem solved. Contact you
second level
support.
Step Action and questions Yes No
1 • Open the front door and lower the inner
photoconductor locking door.
• Pull the toner bottle out, and push it back in to
position.
• Close the photoconductor locking unit door.
Did this fix the problem?
Problem solved.
Tell the customer
that this issue
can occur.
Instruct them to
perform the
procedure
performed in step
1.
Go to step 2.
2
Clean the waste toner bottle sensor of any debris or
toner. Did this fix the issue?
Problem solved Go to step 3.
3
Check the cable connecting the waste toner sensor to
CN9 on the engine board. Is the cable properly
connected at both ends?
Go to step 5. Go to step 4.
4
Reconnect the cable at both ends. Did this fix the
problem?
Problem solved. Go to step 5.
5
Check the cable for continuity. Is there continuity? Go to step 7. Go to step 6.
6
Replace the waste toner sensor cable. Did this fix the
problem?
Problem solved. Go to step 7.
7
Replace the waste toner sensor. Did this fix the
problem?
Problem solved. Go to step 8.
8
Replace the engine board. Did this fix the problem? Problem solved. Contact your
second level of
support.
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