Lexmark X925 - ADF Paper Jam Service Check

2-36 Service Manual
7541-03x
ADF paper jam service check
Note: This service check should be used if the paper feeds and jams in the ADF. If the paper is not feeding into
the ADF see
“280.06 Paper missing” on page 2-29. If the paper fails to eject from the ADF see
Step Questions / actions Yes No
1 If the ADF is multi-feeding, check for dirt on
the ADF separator pad and ADF separator
rollers. Are they dirty?
Clean them with a lint free
cloth and isopropyl alcohol.
Replace the separator pad
and ADF pick roll.
2 If the paper is skewing when it is fed into the
ADF, check the paper guide width. Is it set
correctly?
Go to step 3. Set the paper guides so
they contact the edges of
the paper.
3 If paper is skewing when fed or jamming
check to see if the top cover is open or ajar.
Is the ADF top cover open or ajar?
Properly close the top
cover.
If the paper is jamming in
the ADF, go to step 6
4 Is paper failing to feed into the ADF? Go to step 5. There is no issue.
5 Check the sensor (ADF paper present) for
proper operation.
1. Enter the Diagnostics Menu.
2. Touch SCANNER TESTS.
3. Touch Sensor Tests.
4. Observe the line “sensor (ADF paper
present)”
Are the sensors working properly?
Go to step 6 Go to step 9.
6 Check the leading edge of the paper to
ensure the paper is not curled or bent in a
way that would keep it from contacting the
paper present sensor actuator. Is the paper
damaged?
Bad media. Replace the
media
Go to step 7.
7 Check for dirt in the ADF scan sensor, paper
in sensor and paper pass sensor. See
“Flatbed / ADF sensors” on page 5-3 for
their locations. Are the sensors clean?
Clean the sensors, or
remove debris from the
scan sensor actuator.
Go to step 8.
8 Is the sensor actuator on the ADF scan
sensor damaged?
Replace the scan sensor
actuator.
Go to step 9.
9 Are the sensor cable connectors properly
connected on the ADF relay card?
Go to step 10. Go to step 10.
10 Connect the cables. Did this fix the issue? Problem resolved. Go to step 11.
11 Check the ADF motor assembly for proper
connection to J2 and J6 on the ADF relay
card. Are the motors properly connected?
Go to step 12 Go to step 13.
12 Connect the cables. Did this fix the issue? Problem resolved Got to step 13.
13 Replace the ADF motor assembly. Did this
fix the issue?
Problem resolved Go to step 14.
14 Check the ADF cable for continuity. Is there
continuity?
Go to step 15. Replace the ADF cable.
15 Replace the ADF relay card. Did this solve
the problem?
Problem resolved Go to step 16.