LOYTEC L-Gate - Troubleshooting and Support Resources; Console Statistics and Reset Options

L-Gate User Manual 154 LOYTEC
Version 3.2 LOYTEC electronics GmbH
10 Troubleshooting
10.1 Technical Support
LOYTEC offers free telephone and e-mail support for our L-Gate product series. If none
of the above descriptions solves your specific problem please contact us at the following
address:
LOYTEC electronics GmbH
Blumengasse 35
A-1170 Vienna
Austria / Europe
email : support@loytec.com
web : http://www.loytec.com
tel : +43/1/4020805-100
fax : +43/1/4020805-99
or
LOYTEC Americas Inc.
11258 Goodnight Lane
Suite 101
Dallas, Texas 75229
USA
Email: support@loytec-americas.com
web: http://www.loytec-americas.com
tel: +1/512/402 5319
fax: +1/972/243 6886
10.2 Statistics on the Console
10.2.1 Connecting to the Console
Use a PC terminal program with the communication settings set to 38,400 bps / 8 data bits /
no parity / 1 stop bit / no handshake. To connect COM1 of the PC to the Console on the
device, use a standard null-modem cable with full handshaking. Power up the device or
press Return if the device is already running. The menu shown in Figure 121 should
appear on the terminal.