MERLIN LEGEND Communications System Release 6.1
Feature Reference
555-661-110
Issue 1
August 1998
Features
Page 479Pickup
Coverage An Individual or Group Coverage sender or receiver can be a member of
a Pickup group. This allows Pickup to be used to answer a ringing
Individual or Group Coverage call. If a sender who is a member of a
Pickup group uses Coverage On/Off to prevent calls from being sent to
Individual or Group Coverage receivers, his or her calls can be picked up
by using Individual Pickup; however, calls cannot be picked up by using
Group Pickup. When a coverage call is answered by using Pickup, the
call appearance is removed from all other telephones in the coverage
arrangement.
Digital Data Calls A digital communications device can pick up a data call. Pickup is not
recommended at video system extensions, although it can be used at a
passive-bus MLX telephone.
Direct Station
Selector
The DSS buttons associated with a line/trunk number (801–880) cannot
be used to answer calls on specific lines by using Individual Pickup.
These DSS buttons are used strictly to show the busy or not-busy status
of each line/trunk.
Display When a user with an MLX display telephone selects
3LFNXS,
3LFNXS/LQH([W prompt appears on the display. (The prompt is not
displayed if a button programmed for a specific line or extension is used.)
After the user enters the line or extension number to pick up the call, a
confirmation message appears (for example,
3LFNXS2876,'( or
3LFNXS-2().
Forward and
Follow Me
Pickup cannot be used to answer calls being forwarded to an outside
telephone number.
Group Calling A calling group member can be a member of a Pickup group. Calling
group members can use Pickup to answer a call (either a calling group or
individual group member extension) that is ringing at another group
member’s telephone. Line Pickup can be used to pick up a call that is in
the calling group queue. If an agent has a call on hold and the agent or
someone else picks up the call, the system moves the agent to the end of
the most-idle agent queue (Release 5.0 and later systems).
HotLine Pickup cannot be used at a HotLine extension (Release 5.0 and later
systems).
Night Service A call ringing at a Night Service group extension can be answered from
another extension by using Pickup.
Paging When the line number used for loudspeaker paging is not assigned to a
button on a multiline telephone, a user can access the loudspeaker
paging system either by using Individual Pickup and dialing the
loudspeaker paging line number (801–880) or by using a Pickup button
specifically programmed for the paging line number.
Park A parked call can be picked up by using Individual Pickup.
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