MERLIN LEGEND Communications System Release 6.1
Feature Reference
555-661-110
Issue 1
August 1998
Applications
Page I-38MERLIN LEGEND Reporter
I
Feature Interactions 63
Account Code Entry If SMDR is set to record outgoing calls only, account codes cannot be
reported on incoming calls. If a remote access barrier code is entered for
an incoming call and then an account code is entered, the account code
only (not the barrier code ID) is recorded.
Authorization Code If an account code is not entered, the call record contains the
authorization code used to obtain calling privileges. If an account code is
entered at any time during a call, the account code is stored in the record.
Auto Dial All calls made to an outside number using Auto Dial are recorded.
Automatic Route
Selection
Outgoing call reports for systems with Automatic Route Selection (ARS)
show all the digits dialed by the user, including any digits absorbed by the
system and the facility used to make the call. The records do not include
the ARS dial-out code or any digits added by ARS.
Callback and Call
Waiting
SMDR begins measuring the duration of callback calls when the line/trunk
is seized and the system begins dialing the call. Call-waiting calls are
measured as soon as the call is answered.
Caller ID Calling party numbers (if available) for incoming calls (including remote
access calls) that are received on a facility with Caller ID are recorded
only if the SMDR report is set for ISDN format.
Camp-On If an incoming call is camped on but is not picked up by the other
extension, the extension of the user that activated Camp-On is shown in
reports. If an incoming call is camped on and picked up by the destination
extension, the destination extension is shown in the report.
Conference When a conference call includes inside and outside participants, records
are generated only for outside participants. When a call is dropped from a
conference call, it is considered a completed call.
Coverage When a calling group is programmed as a Group Coverage receiver, calls
are reported following the same rules that apply to other incoming Auto
Logout or Auto Logout calling group calls, even if a call is transferred from
an operator to a Group Coverage sender before being directed to the
calling group.
Forward and
Follow Me
When an outside call is forwarded to an outside telephone number,
MERLIN LEGEND Reporter captures the incoming call in one record;
another record shows the call made to the destination telephone number,
with the forwarding telephone as the originator.
A user presses
 to complete the Remote Call Forwarding number to
which incoming calls should be forwarded. The report includes the
 with
the number for calls forwarded to the number.
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