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Troubleshooting • Contacting the TAC
APEX1000 All-Purpose Edge QAM Software Version 2.4.x • Installation and Operation Manual
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573408-001-a
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Troubleshooting
Contacting the TAC
If you need assistance with your Motorola product, contact the Motorola Technical
Assistance Center (TAC):
• Toll free: 1–888–944–HELP (1–888–944–4357)
• Direct: 1–847–725–4011
• Motorola Online: http://businessonline.motorola.com
The TAC is on call 24 hours a day, 7 days a week. In addition, Motorola Online offers a
searchable solutions database, technical documentation, and low-priority issue creation
and tracking. For specific toll-free numbers when calling from outside the United States,
please refer to your product manual or our Web page.
APEX1000 LED Color Scheme
Colors used for status and alarms are:
• Green – OK
• Gray – Indeterminate
• Yellow – Warning
• Blue – Minor
• Magenta – Major
• Red – Critical (or Error in the case of a field that has only two possible states)
Error Checking and Ranges
The APEX1000 EM will check the validity of the data in most fields. Some common
ranges it checks are:
• Percentages (0 – 100)
• Multicast addresses (224.0.1.0 – 239.255.255.255)
• IP addresses (0.0.0.0 – 223.255.255.255)
• UDP ports (GigE: 0 – 65535, Host: 1024 – 65535)
• MAC addresses (00:00:00:00:00:00 – FF:FF:FF:FF:FF:FF)
• Output Transport Stream numbers/QAM Channels (1 – 48)
• Input Program Numbers (0 – 65535)
• Output Program Numbers (1 – 65535)
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