11.5.2 PBX Configuration—[3-5-2] Group—Incoming Call
Distribution Group
—Queuing Time Table
A Queuing Time Table can contain up to 16 sequences which control how calls waiting in a queue are handled.
A maximum of 128 Queuing Time Tables can be programmed.
Queuing Sequence—Sequence 01–16
Specifies the command activated by the corresponding sequence.
Default
None
Value Range
None: Redirects the call to the next sequence.
Overflow: Redirects the call to the overflow destination when there is no answer.
Disconnect: Disconnects the line.
Sequence 01
–16: Redirects the call to a different sequence.
Wait 5 ´ n (n=1–16) s: If preceded by an OGM, plays the Music on Hold for the specified period of time; if not
preceded by an OGM, sends a ringback tone for the specified period of time.
OGM 01–64: Sends a certain OGM.
Queue No.: Announces how many calls precede the caller in the waiting queue.
Queue No. and Time: Announces how many calls precede the caller in the waiting queue and the estimated
wait time.
Maintenance Console Location
11.5.2 PBX Configuration—[3-5-2] Group—Incoming Call Distribution Group—Queuing Time Table
Feature Manual References
10.1.6 ICD Group Features—Queuing
10.1.5 ICD Group Features—Overflow
13.1.4 Music on Hold
14.1.2 OGM (Outgoing Message)
Document Version 2016-03 PC Programming Manual 669
11.5.2 PBX Configuration—[3-5-2] Group—Incoming Call Distribution Group—Queuing Time Table
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