Roche Diagnostics
192 Operator’s Manual · Version 3.0
8 Troubleshooting Multiplate® analyzer
Dealing with exceptional situations
Printing problems No printout 1. Cartridge/toner empty?
2. Printer switched off?
3. Printer connected?
4. Printer installed?
5. Printer selected in the
software?
6. Previous printing job still
on hold?
Check possible causes (see To
set up a printer (p. 150))
If the problem occurred after
installation of a new printer,
remove the printer driver and
restart the printer installation.
If the error persists, contact
your Roche Service
representative.
No signal tone No acoustic signal after
incubation time has elapsed
1. The default setting for
signal tones in analyzer
configurations has
changed.
2. Failure of the speaker.
For 1.: Test the acoustic signal
in the Acoustic signal tab of the
Device configur ati on window.
If necessary, restore the default
settings and repeat the
measurement.
If the problem persists contact
your Roche Service
representative.
For 2.: Contact your Roche
Service representative.
The software is acting very slow The reaction time of the
software is unusually slow
Possible cause is the installation
of 3rd party software, especially
virus scanners.
Remove any 3rd party software
that is not listed in Approved
programs (p. 34).
Situation Description Cause Remedy
Table 8-1 Malfunction of individual analyzer components
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