Roche Diagnostics
Operator’s Manual · Version 3.0 191
Multiplate® analyzer 8 Troubleshooting
Dealing with exceptional situations
Dealing with exceptional situations
The following tables separate these situations into four main areas:
o Situations associated with individual analyzer components
o Messages
o Situations associated with quality controls
o The result of the measurement is not plausible
q
Contact your Roche Service representative if a problem cannot be resolved.
Situations associated with individual analyzer components
Situation Description Cause Remedy
The analyzer turns off
automatically or cannot be
switched on.
- Power supply failure Check that the mains cable is
inserted correctly. If the
problem persists contact your
Roche Service representative.
The operating system does not
start.
The Windows operating system
does not start and/or a
continuous alarm is sounded.
RAM or mainboard failure Contact your Roche Service
representative.
The pipetted volume is
noticeably wrong.
The electronic pipette draws
the wrong volume.
Pipette operator error (e.g.
ejection of the pipette tip
during initialization phase,
contaminated filter, etc.)
Ensure that the pipette is
handled properly (see
Performing measurements using
the electronic pipette
(p. 111)and Maintenance and
cleaning of the electronic pipette
(p. 169)). If the error persists,
contact your Roche Service
representative.
Printing problems Printout incomplete. Blank
lines in printout.
Faulty or empty printer
cartridges (applicable only for
inkjet printer).
Replace the cartridge.
If the error persists contact
your Roche Service
representative.
Table 8-1 Malfunction of individual analyzer components
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