Roche Multiplate - Messages

Roche Diagnostics
Operator’s Manual · Version 3.0 193
Multiplate® analyzer 8 Troubleshooting
Dealing with exceptional situations
Messages
Error messages
Status bar messages
Electronic pipette message
Situation Description Cause Remedy
“Disk boot failure, insert system
disk and press enter”
Error message after switching
on the system.
Hard disc drive failure Contact your Roche Service
representative.
Table 8-2 Error messages
Situation Description Cause Remedy
Status bar indicates Searching
for Multiplate®analyz er.
Temperature does not reach the
reference range (37.0±1.0 °C),
stirring bar in test cell rotates.
Software failure Shut down the system, unplug
the power plug from the
analyzer and wait for 10
seconds. Plug in and switch on
the analyzer.
Temperature does not reach the
reference range (37.0±1.0 °C),
stirring bar in test cell does not
rotate.
Defective fuse Contact your Roche Service
representative.
Status bar indicates e.g.:
Measurement block
temperature: 38.5°C. Too hot
> 38°C. Temperature warning
before the start of a
measurement.
The temperature is outside the
specified range.
Device temperature > 38.0 °C.
1. Ambient temperature too
high (> 30 °C).
2. Defective analyzer
electronics.
For 1.: Reduce the room
temperature; do not set up the
analyzer near other analyzers
that emit heat. Avoid direct
sunlight.
For 2.: Contact your Roche
Service representative.
Status bar indicates e.g.:
Measurement block
temperature: 35.7°C. Too cold
< 36°C. Temperature warning
before the start of a
measurement.
The temperature is outside the
specified range.
Device temperature < 36.0 °C.
1. Preheating phase too short.
2. Software calibration issue.
For 1.: Wait for the preheating
phase to complete.
For 2.: Contact your Roche
Service representative.
Status bar indicates: Heater was
disabled. Temperature sensors
are out of order .
The temperature is outside the
specified range.
Device temperature < 36.0 °C.
1. Defective heating.
2. Defective 5 V fuse.
Contact your Roche Service
representative.
Table 8-3 Status bar messages
Situation Description Cause Remedy
Error message window shows
Unable to detect an electronic
pipette.
Electronic pipette cannot be
found.
1. The electronic pipette is not
correctly connected to the
analyzer.
2. The electronic pipette is
malfunctioning.
For 1.: Shut down the system,
make sure the pipette is
connected properly and restart
the system.
For 2.: Contact your Roche
Service representative.
Table 8-4 Electronic pipette message