SATO E series Service Manual

PN 9001098
Rev. A
8-7
SATO M-10e TT/DT Printers Service Manual
Section 8. Troubleshooting
Checking the Network Connection and Cabling
If the self-test page prints but you cannot print documents, first check the network connection
and cabling..
1. If you are connecting to a 10baseT network, verify that the OK LED is on. If the
appropriate LEDs are not on, there is probably a bad 10baseT/100baseTX cable or the hub
port is bad. If possible, try a different cable and hub port, or try connecting a different
device (such as a PC) to the cable.
2. If you are using a repeater or hub, make sure that SQE (heatbeat) is turned off at the hub,
(this is the default setting for most hubs). Also, if you have a hub or multiport repeater,
verify that the hub or repeater port is good by trying the print server on a different port.
3. If you have a bridge or router located between the print server and the host computer, make
sure that the device is set up to allow the print server to send and receive data from the
host. For example, a bridge can be set up to only allow certain types of Ethernet addresses
to pass through (a process known as filtering); therefore, such a bridge must be configured
to allow print server addresses. Likewise, a router can be set up to pass only certain
protocols, so be sure that the desired protocol can be passed through to the print server. In
the case of routers, also make sure that the protocol is routable (LAT, NetBEUI, and DLC/
LLC are not routable).
4. Make sure that you are not trying to perform an illegal operation, such as attempting to
print a label larger than the printer can handle.
5. Check the individual protocol troubleshooting sections in this chapter for additional causes
of intermittent printer problems.
Intermittent Problems
If the print server and the printer start up OK, but you intermittently have problems printing,
check the following:
1. Excessive NetWare polling can be a big cause of intermittent problems. Make sure that you
have only enabled the NetWare file servers that you need for printing. (Do a SHOW
NETWARE command from the print server console to see the enabled file servers.) If you
have V3.21 or earlier firmware, make sure that NetWare polling is disabled by using the
console command SET NETWARE RANGE 0. If you are not using NetWare, you can disable
NetWare entirely with the command SET NETWARE DISABLED.
2. Check the individual protocol troubleshooting sections in this chapter for additional causes of
intermittent printer problems.

SATO E series Specifications

General

Print Method	Thermal Transfer / Direct Thermal
Max. Print Speed	6 ips (inches per second)
Max. Print Width	4.09 inches (104 mm)
Interfaces	USB, Ethernet
Media Type	Labels, Tags, Ticket
Ribbon Length	Up to 984 ft (300 m)
Power Supply	AC 100-240V, 50/60 Hz
Print Resolution	203 dpi