PN 9001098
Rev. A
8-9
SATO M-10e TT/DT Printers Service Manual
Section 8. Troubleshooting
TCP/IP Troubleshooting (Cont)
12. If the lines of a text file are staggered, make sure that you have specified a remote printer (rp)
name of TEXT in your /etc/printcap file.
13. If you are having trouble printing long jobs (over 1MB) add the line mx#0 to your /etc/
printcap file entry.
14. If you are using the raw TCP port and are experiencing intermittent queue stalling problems,
make sure that queueing is enabled on the service, (do a SHOW SERVICE command from the
remote console, and note if “Q” is listed in the OPT column for the desired service). If it is not,
enable queueing with the command SET SERVICE servicename QUE ENA command.
15. If the wrong IP address is loaded, check your network for file servers that have DHCP,
BOOTP, or rarp enabled, and make sure that these file servers are not set up to load IP
addresses into the print server. Also, make sure that you do not use the command SET IP
BOOT 0 to disable TCP/IP broadcasts; instead, you should use the command SET IP
METHOD STATIC (unpredictable results will occur otherwise).
16. If you have problems with queues locking up when the active print job is deleted, try setting
the IP timeout to one minute with the console command, SET IP TIMEOUT 1.
17. There were a number of lpr/lpd related problems fixed in V3.46 firmware. Therefore, if you
are experiencing intermittent queue problems and you have an older version of firmware,
SATO recommends you upgrade to V3.46 or later.
NetWare Troubleshooting
If you are cannot print from NetWare and you have checked the hardware and network as
described in the previous steps, first verify that the print server is attached to the server queue by
going to PCONSOLE, selecting PRINT QUEUE INFORMATION, and then CURRENTLY
ATTACHED SERVERS. If the SATO enhanced ethernet adapter does not appear in the list of
attached servers, then check the following:
(Note that it is always a good idea to try deleting and recreating the print server and creating a
new print queue in order to eliminate the possibility of setup errors).
1. If you cannot create a print queue, make sure that you have sufficient NetWare privileges.
With NetWare 3.12 and earlier, you MUST be logged in as SUPERVISOR, (not someone with
Supervisor priveleges). If you are having problems creating queues with NetWare 4.xx and
later, try logging in as ADMIN. Also, make sure that you are not trying to run XAdmin32
with the Microsoft NetWare client. (You must use the Novell 32-bit client.)
2. If you changed the login password, you must change the password in bothe the SATO
enhanced ethernet adapter (using the PCONSOLE Print Server Information Change Password
command).
3. Make sure that you have enabled at least one NetWare file server using the SET NETWARE
SERVER servername ENABLED command.
4. Have you exceeded your NetWare user limit?
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