SATO E series Service Manual

PN 9001098
Rev. A
8-19
SATO M-10e TT/DT Printers Service Manual
Section 8. Troubleshooting
Print Quality Problems
Symptom Probable Cause Suggested Corrective Action
POWER LED
not on
Main power fuse defective Replace fuse (Sec. 6.12)
Defective power supply Test power supply and replace if
defective (Sec. 4.3, 6.10)
ERROR LED on Head not locked Close and latch head release
LABEL LED on
Label supply roll empty Replenish label supply
Label stock not routed through sensor Reload labels
Label sensor not positioned correctly Adjust sensor position
Label sensor blocked Clean label sensor
Incorrect label sensor threshold setting Adjust label sensor threshold
(Sec. 4.7 & 4.8)
RIBBON LED
on
Ribbon supply roll empty Replenish ribbon supply
Ribbon supply out of alignment Realign ribbon sensor
Ribbon sensor blocked Clean ribbon sensor
No cardboard core on ribbon rewind Use cardboard core on ribbon rewind

SATO E series Specifications

General

Print Method	Thermal Transfer / Direct Thermal
Max. Print Speed	6 ips (inches per second)
Max. Print Width	4.09 inches (104 mm)
Interfaces	USB, Ethernet
Media Type	Labels, Tags, Ticket
Ribbon Length	Up to 984 ft (300 m)
Power Supply	AC 100-240V, 50/60 Hz
Print Resolution	203 dpi