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Maintenance
Cleaning the Product
Cleaning
A dirty print head or platen roller not only affects the print quality but also causes errors and
malfunctions. Clean the product periodically to keep it running reliably.
• Do not power on or off the product, connect or disconnect the power cord while your
hands are wet. Doing so could cause an electric shock.
• Disconnect the power cord from the AC outlet before you begin cleaning.
The print head and its surroundings are hot after printing. Wait until the product cools
down.
• Touching the edge of the print head with your bare hand could cause injury.
• Use our recommended cleaning products for cleaning. Do not clean with a hard object.
Doing so could cause damage.
• Remove the media and ribbon before cleaning.
• Contact your SATO reseller or technical support to purchase the cleaning kit, cleaning
sheets, and other of our cleaning products.