Appendix
A.2 Service and Support
SINAMICS DCP
432 Operating Instructions, 09/2019, A5E34382853K
The product has the KC marking on the type plate, therefore complying with the EMC
requirements for South Korea.
A.2 Service and Support
Service
You can find information on our services and regional contact persons in the internet
(https://support.industry.siemens.com)
Technical Support
Our technical support can provide you with technical assistance for products, systems, and
solutions:
Support (https://support.industry.siemens.com/cs/sc?lc=en-WW)
Central hotlines for SINAMICS DCP technical support
European and African time
zone
Service request
(https://support.industry.siemens.com/My/ww/en/requests#crea
America time zone
24-hour hotline: +1 800 333 7421
Tel.: +1 423 262 2960
Fax: +1 423 262 2200
E-mail (mailto:support.america.automation@siemens.com)
8:00 to 17:00
Eastern Standard Time
Asia/Australia time zone Tel.: +86 1064 757575
Fax: +86 1064 747474
E-mail (mailto:support.asia.automation@siemens.com)
7:30 to 17:30
Beijing local time
Repairs
If you wish to have a part or device repaired, please get in touch with your regional contact
for repairs.
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