Appendix C - Solving Problems Network Problems
Terason t3000 / Echo Ultrasound System User Guide 320
• Terason recommends that you use only write-once CDs. If you use rewriteable CDs,
they may not work on other computers.
• Do not completely fill the CD. If the CD is close to 100% full, the computer may not be
able to read from that CD. When adding files to the CD layout, the Status bar displays
an Estimated Free Space value. Make sure to leave at least 10% available space on the
CD.
• Check for errors when writing a CD. Make sure to choose Test and Create CD and not
Create CD only. If you choose Test and Create CD, the Create CD software lets you
know immediately if any errors occurred.
• Always use the Terason software after writing to a CD to open an image on that CD.
This step lets you know immediately if there is a problem with the CD.
Network Problems
Terason cannot provide network assistance. Only a system administrator at your site can
resolve network issues. The laptop comes with a network card and internal modem.
However, the required network settings (such as IP address) are determined by your
network system administrator.
Contacting Terason Technical Support
If you have followed the suggestions provided and still cannot resolve your problem,
contact Terason Technical Support at:
Before you call, make sure you have the following information on hand:
• Serial number on the transducer/electronics envelope
• Operating system (Windows 2000 or Windows XP) and service pack number
• Terason software version number
• If available, sales order number
• Name of the organization that purchased the Terason Ultrasound System
You can find the Terason software version by selecting
Help > About Terason to open the
About Ultrasound message box.
Voice from the U.S.A.: 1-866-TERASON (1-866-837-2766) X 1048
Voice from outside the U.S.A.: 781-270-4143 X 1048
FAX: 1-781-270-4145
Email: techsupport@terason.com
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