Terason t3000 / Echo Ultrasound System User Guide 315
Appendix C Solving Problems
You can resolve many Terason Ultrasound System problems yourself. Use these
guidelines to help you determine what the problem is, and how to fix it. Refer to the
section for your specific problem:
• Installation Problems on page 315
• Problems with Scanning on page 315
• Interference on the Scan on page 318
• Printing Problems on page 318
• Display Problems on page 319
• VCR/TV Problems on page 319
• CD Writing or Reading Problems on page 319
• Network Problems on page 320
If you complete the procedures and the problem persists, contact Terason as described in
Contacting Terason Technical Support on page 320.
Installation Problems
When installing the Terason software, you cannot have any other applications open on the
laptop, especially Microsoft Outlook. A conflict exists in the InstallShield software (the
installation utility that installs the Terason software) with the Microsoft Outlook
application. Make sure you exit from all applications before you start installing the
Terason software.
Problems with Scanning
If the software does not show a scan image, the problem could be:
• The transducer is not plugged in
• The connector for the FireWire or transducer is loose
• The device driver is not installed
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